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NHS Wales Dental Referral Management System
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All about us
The team and our contact details.

You can find out more about our service, our team and the dental referrals process here. You can explore the site to find out what we do and how we ensure a safe and efficient service.

About us

The dental referral management system is operated by FDS Consultants, a consortium of dental and medical NHS consultants based in the North West of England who also provide referral management services to other parts of England and to Wales. The clinical team is supported by specialist administrators who ensure that the process of managing referrals is seamless.

All of our clinically qualified staff are registered with the General Dental Council and undertake regular continuing professional development. All clinical staff are on the appropriate GDC specialist list. For information on contacting the GDC please click here

Our mission statement

To deliver the safest, most effective and responsive dental referral management system across the UK. We are an innovative, pro-active and responsible service provider focused on improving patient experience whilst driving up the quality and outcomes of dental care. We believe that every patient is entitled to know how, where and when their care is being managed and by using our unique tracking system they are as individuals, supported to do so in an easy and accessible manner. We don’t sit still – we strive to improve and develop the service we offer to every patient and service user.

ISO 9001:2015

We are fully compliant and registered at the ISO 9001 standard for quality assessment. This demonstrates our continuing commitment to the quality of our processes and management.

DCB 0129 Compliance

We have been independently assessed against the national DCB 0129 standard and have appointed a Clinical Safety Officer to ensure that our service and applications operate safely.  You can learn more about our approach to clinical safety and the DCB 0129 standard here.

Our values define and shape our service  – we aim to show that we are:

Committed: we never give up on getting better…

Fair: we make sure that anyone and everyone who needs it can gain simple access to the service with clear instructions and information…

Integrity: if we’re wrong we’ll admit it and do whatever we reasonably can to put it right…

Quality: we know that though the outcome is what counts, the journey to get there is equally important.

Safe: we will make sure that all of our systems and approach have patients safety first

Reliable: we work hard to make sure our system is available for you and that our team are always here to help

Our team is led by:

  • Anne Lamb
    Director
  • Charlotte Madden
    Quality & Service Development Manager
  • Nicola Rowbottom
    Referral Manager
  • Dr Janet Speechley
    Lead Clinical Triager
  • Christopher Alvey
    Orthodontic Referral Lead
  • Curtiss Green
    Data Protection Officer
  • Julia Cawthorne
    Clinical Safety Officer
Area: Aneurin Bevan | Betsi Cadwaladr | Cardiff & Vale | Cwm Taf | Hywel Dda | Powys | Swansea Bay

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