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NHS Wales Dental Referral Management System
Your Health Board
This page contains information of importance to referring dentists and also includes an easy form that you can use to report your practice data during the COVID-19 Business Continuity Period.

Please check back frequently for more information as it is made available.

Guidance for the Dental Management of Patients in Wales during the C-19 Pandemic Recovery – LATEST UPDATE September 2021

This guidance replaces the previous all-Wales Standard Operating Procedure (SOP) – here

Final letter from Colette Bridgman as CDO

The letter is available here

Monitoring of FV applications in Q1 & Q2 2021/2 during ongoing Covid-19 response and recovery prior to Contract Reform Restart

Guidance available – here

Delivery of Orthodontics in Primary Care for 2021 and 2022 in response to the Covid-19 pandemic – UPDATED

Guidance available – here

Delivery of Orthodontics 2021-2022 Additional advice (updated 31st May 2021) available – here

Health for Health Professionals Wales

English Language Version:

Letter from the CMO & CMO – here

Health for Health Professionals poster – here

Welsh language Version:

Letter from the CMO & CMO – here

Health for Health Professionals poster – here

Government and COVID 19 Information:

The Welsh Government has now moved to low amber.

Continued Financial Support and Measures letter and FAQ: 2021-22, Quarters 1 & 2 – here

Guide to Q4 Onwards (January 2021 – March 2021) – here

CDO Letter Q1-Q2 (April 2021-September 2021) – here

Restart of GDS Reform Programme )Feb 2021) – here

CDO Letter to all Primary Care Dental Teams in Wales (17th December 2020) – here

COVID SOP for Wales (17th December 2020) – here

Supporting the dental profession throughout the second COVID-19 wave – A letter from the four UK CDO’s (11th November 2020) – here

CDO Letter regarding National Firebreak Restrictions (22nd October 2020) – here

The following documents have been made available (27th August 2020):

Progress through Amber Phase of Recovery in Dentistry – here

Standard Operating Procedure for the Dental Management of Non-COVID-19 Patients in Wales – here

Standard Operating Procedure (SOP) to Inform Orthodontic Treatment in Wales During COVID-19 Pandemic – here

Past information for reference:

De-escalation Letter from CDO – 19 June 2020 here

Letter from CDO re SOP – 10 June 2020 – here
SOP documentation – 10 June 2020 – here

CDO letter, de-escalation and recovery plans – Published 22/05/2020

– Letter from CDO letter – here
– Restoration of Dental Services – here
– De-escalation Pandemic Plan – here
– De-escalation SOP – here

Red Alert Phase Escalation – Published 3/3/2020
Download here

Letter from CDO for Primary Care Dental Teams in Wales issued 17/03/20  – here

Red Alert from Welsh Government and CDO
Download here

Financial Offer and Business Continuity
Download here

Here are some further resources that you might find helpful. Please check back on this page for further updates.

Very helpful advice for patients from the BDA here

The following document has been released by Public Health Wales (and others) to support infection prevention measures in primary care.

Guidance for infection prevention and control in healthcare settings. Download here.


You may continue to make referrals for patients through the system.  Referrals for suspected cancer will be dealt with as normal but most other referrals will be added to a waitlist until such time that they can be seen.

We will add information here about referrals to Urgent care centres when it is available.


The Welsh Government has now moved to low amber

Accessing COVID Urgent Care Centres

You will see a new referral form on your system called “COVID Urgent Care Form”.  You can use this to refer patients that meet your Health Boards criteria for urgent treatment. Please check your local guidance before making a referral. Health Boards that are live are on the system now and we expect all to be live by Monday 6th April 2020.

CPD available – 1 hour online training for conversations with parents and carers

A new online training course has been made available to help dental practitioners to:

  • To have acceptable and effective conversations with parents & carers about making behaviour changes for better family oral health
  • To help parents & carers to make action plans to develop habits that support better oral health in families with young children

Polar Training is online and lasts approximately one hour to complete. It is fully accredited and certificates are sent via email following completion of a short evaluation questionnaire – access the course here

Report COVID-19 Business Continuity Here

Following the confirmation of the business continuity offer for NHS dental practices the following form should be completed every 7 days to report on activity within your practices. Please report the activity for 7 days only – not a rolling or cumulative figure. These reports should relate only to NHS patients.

The data processing agreement that signed during the referrals sign up process covers the submission of these data.

If you have any questions or concerns over referrals at this time our team is available to help.  Please contact us via email or the usual telephone number.


Area: Aneurin Bevan | Betsi Cadwaladr | Cardiff & Vale | Cwm Taf | Hywel Dda | Powys | Swansea Bay

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