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NHS Wales Dental Referral Management System
Your Health Board
Frequently asked questions
Start here if you have a query about the service, and if the answer isn't here - just get in touch and we will get right back to you.
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This section includes some of the most common questions that we receive. If your question is not covered here, please do not hesitate to email us please do email us – we aim to respond to all questions within one hour on working days.

Frequently asked questions

General Data Protection Regulations

Q: What is GDPR?

The General Data Protection Regulations came into force in May 2018. As a health care provider, there are only a few changes that you will need to make to be compliant. You can find out more on the dentists pages under GDPR. You can also request a new data processing agreement if you have misplaced your original, we can email one to you straight away.  There is also lots of information on how we handle data in our data policy section here.

Q: I need a Data Processing Agreement - where can I get one?

You can get a signed data processing agreement (DPA) in a matter of minutes by completing a simple form. Just visit our GDPR page here and complete the online form. We will email you the form directly and you can keep it for your records. Find out more on the DPA and other GDPR issues on the same pageThis section also contains information on our role as a data processor.

The Referral Centre

Q: I want to contact you – how do I get in touch?

Our contact details can be found on our about us page. The best way to get in contact is to email us – that way we can make sure the right person can respond to you and we will always get back to you on the same day.



Tracking a referral

Q: The referral tracker says referral not received – where has it gone?

First make sure that you are entering your referral number correctly – i.e. ABW0001256 with the appropriate area code. If the referral is still not showing as received, then please email us at with your query and we will do our best to help you.

Area: Aneurin Bevan | Betsi Cadwaladr | Cardiff & Vale | Cwm Taf | Hywel Dda | Powys | Swansea Bay