Please select a language

Dewisiwch iaith os gwelwch yn dda

NHS Wales Dental Referral Management System
Language
Your Health Board

FAQs

This section includes some of the most common questions that we receive. If your question is not covered here, please do not hesitate to email us – we aim to respond to all questions within one hour on working days.

Frequently asked questions

The Process

Q: When might you need an advocate?
A:

Dealing with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected. You can find out more from Advocacy Support Cymru and by clicking this link.

Q: What is a dental specialist?
A:

You can find out all about the different dental specialities, and what you might expect from an appointment here.

Q: What is triage?
A:

Triage is a process where the complexity of your referral is assessed, usually by a Consultant, to ensure that it is sent to the right place. For example, a triager may look at the referral and feel that you would be best treated in a community setting, or maybe a hospital.  We take the triage decision and send your referral to the most appropriate provider.

The Referral Centre

Q: I want to contact you – how do I get in touch?
A:

Our contact details can be found on our about us page. The best way to get in contact is to email us – that way we can make sure the right person can respond to you and we will always get back to you on the same day.

 

 

Tracking a referral

Q: The referral tracker says referral not received – where has it gone?
A:

First make sure that you are entering your referral number correctly – i.e. ABW0001256 with the appropriate area code. If the referral is still not showing as received, then please email us at dental.referrals@wales.nhs.uk with your query and we will do our best to help you.

Q: I want to know where my referral is?
A:

Easy – simply click on here and you can “Track a referral” you will need your URN to do this – make sure you enter the full URN including the three digit Wales Health Board code and all seven numbers without a space, a URN looks like this: ABM1234567 – the three letters at the beginning relate to the health board that serves the area you live in.

Your appointment

Q: When might you need an advocate?
A:

Dealing with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected. You can find out more from Advocacy Support Cymru and by clicking this link.

Q: Your appointment
A:

The referral management services sends your referral, once it has been triaged, to a provider – a clinic or hospital. Once this has been done the status of your referral will show as “Sent to”.

It is then the responsibility of the provider to contact you to make an appointment. You can contact the provider using the details available on their contact page.

Q: I am a carer – where can I get more information?
A:

If you are a carer and require further information or advice then further information is available from NHS Wales Direct – you can click here to visit the page. Its very important that you let your dentist know your contact details when a referral is made.

Q: Where do I find information on help with travel costs?
A:

You can find information on all costs associated with NHS travel cost assistance here.

Q: Where do I find information on NHS Dental Charges?
A:

You can find information on all costs associated with NHS dental care here

You should note that some services on referral will be included within the charges paid to your own dentist, but others, like sedation, may occur an additional charge. Your dentist can tell you more about this.

Area: Aneurin Bevan | Betsi Cadwaladr | Cardiff & Vale | Cwm Taf | Hywel Dda | Powys | Swansea Bay

Rydym yn defnyddio cwcis i wella eich profiad yn ein gwefan. We use cookies to enhance your experience in our web site

Loading...