Your URN was generated by your dentist to allow you to track your referral. If the URN produces a “Not Received” notification – we have not yet received your form.
The system will report when the referral was received by the Referral Service, when it was triaged, what the triage decision was and where the referral was ultimately sent to. No patient details are provided or stored on this system.
The tracking information for your referral is shown on the right hand side. If the system states the referral cannot be found, it may be that we have not yet received it or perhaps the URN was entered incorrectly.
If the provider name is highlighted and underlined, you can click to learn more about the provider and other similar services in the area.
If the referral states “With Triage” then one of the health boards clinical team is currently assessing the referral.
If the referral states “Sent To” then the referral has been sent to the provider indicated – you will need to contact them for more information on appointments and waiting times if required.
If the tracking displays additional information like so:
24 Jan 2015, 20:24 – Provider received referral – This indicates that the referral has been passed into the providers system (please note, this does not mean they have opened or read it – Only that they can access it)
25 Jan 2015, 08:26 – Provider accepted referral – This indicates that they have read and accepted the referral and will contact you in due course for an appointment. (Note that hospitals have 18 weeks to see and treat you in most services)
Please note: The above details are examples and do not display data relating to the referral you are tracking.
You can learn more about the providers in the Directory of Service. – you will need to contact them directly for more information on appointments and waiting times if required.
(Please Note: The Referral Centre cannot provide this information; you need to contact the Provider directly)
If the referral states “Rejected” then we have returned the referral to you for more information – Please Note: The referral Centre cannot give out clinical information regarding rejections.
There is often a long waiting time for orthodontic assessments.
Please note: the provider it is sent to ultimately decides if the patient is eligible for NHS orthodontics when they attend the assessment appointment.
Waiting lists for orthodontic treatment across Wales vary dependent upon demand and capacity in different areas. Patients are triaged to ensure that acceptance criteria is met and the decision to proceed with treatment is based upon clinical need only.